Privacy Policy

1. Hum kaun hain (Data Fiduciary)

PiyariBook ek social platform hai jo Shriram Animal Feeds & Supplement (proprietorship) chalata hai.

• Pata: 13, Tarpadhum Bari Road, Kampertila Market, Gangachara, Udaipur, Jitendranagar, Gomati, Tripura – 799105, India
• GSTIN: 16BWYPD3752P1ZP
• Website: piyaribook.com

DPDP Act 2023 ki bhasha me hum Data Fiduciary hain — yaani aapke data ke zimmedar hum hain.

2. Sawaal ya shikayat kis se karein

Data se jude har sawaal, shikayat ya request ke liye ek hi jagah:

• Grievance Officer: Raj Narayan Debbarma
• Email: care@piyaribook.com
• Phone: +91 89742 91044
• Pata: wahi jo upar point 1 me hai

Ye vyakti IT Rules 2021 ke tahat Grievance Officer hai, aur DPDP Act ke sawaalon ka jawab dene wala vyakti bhi yahi hai.

3. Hum kaun sa data lete hain, aur kis liye

Har cheez ka apna kaaran hai. Bina kaaran hum kuch nahi lete:

• Naam, email, mobile number — account banane, login karne aur OTP bhejne ke liye. Bina iske account ban hi nahi sakta.
• Profile ki jaankari (photo, cover, bio, kaam, padhai, sheher/rajya) — aapki profile banane ke liye. Ye aap khud dete ho aur kabhi bhi hata sakte ho.
• Aapka content — post, comment, reaction, story, chhoti video, message, upload ki hui file. Yahi platform ka asli kaam hai.
• Kya dekha, kitni der dekha — feed ka kram tay karne ke liye. Ye jaankari aapke apne phone/browser me hi rehti hai, hamare server par nahi jaati.
• Device aur login ki jaankari — kaun se device se login hai (taaki aap khud dekh sako aur door se logout kar sako), aur notification bhejne ka token.
• Approximate ilaaka — sirf pehli baar app kholne par, IP address se, default bhasha aur rajya set karne ke liye.
• GPS location — sirf jab aap khud bhejein. Hum GPS apne aap kabhi nahi lete aur na hi peechha karte hain. Sirf tab jab aap chat me khud "Location bhejo" dabate ho. Aur wo location bhi encrypt hokar seedha us bande ke paas jaati hai — hamare server par padhi nahi ja sakti.
• Payment ki jaankari — agar aap Premium ya Ad Credit khareedte ho: kitna, kab, kis rajya se (GST ke liye zaroori hai). Card number, UPI PIN ya bank password hamare server par kabhi save nahi hota — wo seedha payment gateway ke paas jaata hai.
• KYC ke kaagaz — sirf un creators ke liye jo kamai nikaalna chahte hain (PAN, bank/UPI). Ye alag, band jagah par rakhe jaate hain aur aam user ko kabhi nahi dikhte. Income Tax kanoon ke hisaab se inhe rakhna zaroori hai.
• Shikayat ka record — kisne kis par shikayat ki, aur kya faisla hua. Isse dobara wahi galti rokne me madad milti hai.

4. Kis kanooni aadhaar par

• Aapki manzoori (consent) — profile ki jaankari, notification, aur marketing sandesh ke liye.
• Service dene ke liye zaroori — account, login, content dikhana, payment poora karna.
• Kanoon ki majboori — GST, Income Tax, TDS, aur IT Rules 2021 ke tahat record rakhna.
• Suraksha — spam, thagi, nakli account aur galat content rokna.

5. Manzoori wapas lena

Jo cheez aapne manzoori se di hai, wo aap jab chahein wapas le sakte ho — dena jitna aasaan tha, hataana bhi utna hi aasaan hai:

• Profile ki jaankari — Settings → Profile se hata do
• Notification — Menu → 🔔 Push Notifications se chalu/band karo
• Poora account — Settings → Delete account

Saaf baat: kuch cheezein hataane par service ka wo hissa kaam karna band kar dega. Jaise mobile number hataya to OTP se login nahi ho payega. Ye saza nahi hai — us cheez ke bina wo kaam ho hi nahi sakta.

6. Kitne din rakhte hain

• Account chalu hai — jab tak aap chahein.
• Delete dabaya — 30 din tak wapas aa sakte ho. Uske baad apne aap hamesha ke liye mit jaata hai (ye kaam roz raat 2:30 baje apne aap chalta hai).
• Paise ka record (payment, payout, invoice, GST/TDS) — 8 saal. Income Tax aur GST kanoon kehta hai ki rakhna hi padega. Isme sirf lena-dena ka hisaab hota hai, aapka content nahi.
• Suraksha ka record (spam/abuse shikayat, ban ka kaaran) — 3 saal.
• Backup — 90 din me apne aap purane hokar mit jaate hain.

Poori list Delete Account page par hai.

7. Kis-kis ke paas jaata hai

Hum aapka data kisi ko bechte nahi hain. Kabhi nahi. Ye service chalane wale hain, inhe utna hi milta hai jitna kaam ke liye zaroori hai:

• Google Firebase — login, database, notification
• Cloudflare R2 — aapki photo, video, file
• Cashfree Payments — payment (payment ki jaankari seedha unke paas jaati hai)
• Giphy — GIF dhoondhne par sirf aapka search shabd
• api.qrserver.com — UPI QR ki tasveer banane ke liye
• ipapi.co — sirf pehli baar, default bhasha/rajya set karne ke liye
• jsDelivr / Cloudflare CDN — kuch open-source code file

In sabki apni privacy policy alag hai. Iske alawa data sirf tab jaata hai jab court ya sarkari adesh ho.

8. Desh ke bahar

Upar wali kuch service ke server India ke bahar bhi ho sakte hain. DPDP Act 2023 aise transfer ki ijazat deta hai, siwaay un deshon ke jinhe sarkar mana kar de. Hum aise kisi bhi adesh ka paalan karenge.

9. Aapke haq (DPDP Act 2023)

• Dekhne ka haq — hamare paas aapka kaun sa data hai, aur kise diya gaya. Settings → Download my data
• Sudhaarne ka haq — galat ya adhoori jaankari theek karwana. Profile se khud, ya email se.
• Mitane ka haq — Settings → Delete account. (Point 6 wale kanooni record chhod kar.)
• Shikayat ka haq — point 2 wale Grievance Officer se.
• Nominee ka haq — aap kisi ko naamzad kar sakte ho jo aapki mrityu ya asamarthta par aapke haq istemal kare. Iske liye care@piyaribook.com par likhein.

10. Shikayat kaise hogi — aur kitne din me

• Shikayat milte hi 24 ghante ke andar hum uski pahunch ki pushti karenge.
• Faisla 15 din ke andar (IT Rules 2021 ka niyam).
• Ashleel ya bina manzoori ki niji tasveer/video — shikayat ke 24 ghante ke andar hataya jayega.
• Court ya sarkari adesh — 36 ghante ke andar.

Hamare jawab se santushti na ho, to aap seedha Data Protection Board of India ke paas ja sakte ho. Ye aapka kanooni haq hai aur hum use rok nahi sakte.

11. Bachche — 18 saal se kam ke liye nahi

Agar aapko lage ki kisi 18 se kam umar wale ka account hai, to care@piyaribook.com par batayein — hum jaanch karke account band kar denge aur uska data mita denge.

12. Suraksha

• Poori site aur app HTTPS par — beech me koi padh nahi sakta.
• Database par niyam (security rules) lage hain — koi apne alawa kisi aur ka niji data nahi padh sakta.
• KYC ke kaagaz alag band jagah par, sirf zaroori logon ki pahunch me.
• Har staff kaam ka mit na sakne wala record banta hai — kisne kya kiya, hamesha pata rahega.
• Aap khud dekh sakte ho ki kaun se device se login hai, aur door se logout kar sakte ho.

Par ek sach: duniya ka koi bhi online system 100% surakshit nahi hota. Agar kabhi aapke data ke saath kuch galat hota hai, to hum aapko aur Data Protection Board ko batayenge — chhupayenge nahi.

13. Cookies aur browser storage

Hum vigyapan ke liye third-party tracking cookie istemal nahi karte. Browser ka storage sirf teen cheezon ke liye: login bana rehna, aapki theme/bhasha yaad rakhna, aur feed ka kram behtar karna (jo aapke device par hi rehta hai).

14. Is policy me badlav

Badlav hone par yahan "Aakhri badlav" ki tareekh badal jayegi. Koi badi baat badli to app aur website par aapko saaf bataya jayega.